You can easily initiate a return or exchange request through our mobile app. Open The Bear House app, go to the "My Account" section, and log in with your registered contact details. Then, click on "Return & Exchange Request" to proceed. Ensure that the product is packed in its original packaging with tags intact, and hand it over to the courier when they arrive. Once the item is returned to our warehouse, we will verify it and either issue a refund or process the exchange as per your request.

Please note that returns and exchanges can only be requested through the mobile app.

📲 To place a Return/Exchange request, download The Bear House Mobile App on iOS & Android.

1. Return & Exchange Eligibility

We provide a 7-day hassle-free return and exchange policy from the date of delivery.
A reverse shipment fee of ₹100 applies to all return and exchange requests initiated through our app.
Exchange is applicable only once per item and is subject to size availability.
No return or exchange is allowed on an already exchanged item. Please check the size chart before requesting an exchange.
Certain promotional or discount codes may restrict returns/exchanges. Please check the terms & conditions of the coupon before purchase.

2. Sale Order Policies

No returns are allowed on any items purchased during the sale period.
Only one exchange per item is allowed, with the option to exchange for the same item or another product of higher value (price difference to be paid by the customer).
Exchanges during the sale are subject to size availability.

3. Pickup & Return Process

We will attempt to pick up the shipment twice. If the courier company is unable to complete the pickup, you will need to return the shipment yourself to our address.
Reverse pickup services are subject to availability based on your area’s pin code.

If the pickup is not completed within 2 days of the request, please contact our support team to reschedule.

4. Condition of Returned Items

Items must be returned in their original condition, unused, with tags intact.

If the returned product is in poor condition or shows signs of use, the return/exchange request will be rejected, and no refund will be issued.

5.Refund ProcessRefunds will be initiated within one business day (Monday–Friday, excluding public holidays) after we receive and verify the returned item in our warehouse.

• Prepaid Orders: Refunds will be processed via a Cashfree payout link sent to your registered email ID.
  

How to redeem?

• Click on the link.
  
• Authenticate using the OTP sent to your registered contact number.
  
• Add your UPI ID or bank account details and submit.
  

The amount will be credited to your selected account within 1–2 business days (Monday–Friday, excluding public holidays).

• Cash on Delivery (COD) Orders: Refunds will be issued as store credits to your registered email ID, valid for six months.
  

Note:

• If you do not receive your refund within the mentioned timeframe, please contact our support team for assistance.
• Store credits cannot be extended beyond the validity period.

6. Exclusions: Non-Returnable ItemsTo maintain hygiene standards, we do not accept returns/exchanges on:

• Accessories
• Socks & Innerwear (Boxers, Trunks, etc.)
• Flat Store Items

7. Self-Shipping (For Non-Serviceable Pincodes)If your pin code is not eligible for reverse pickup, you must self-ship the product to:📍 Bear House Clothing Pvt Ltd31/161, Near Life Line Hospital, Preethy Nagar, Laggere,Bengaluru, Karnataka 560058Important:

• Securely pack the product to avoid damage in transit.
• Mention Order ID and Registered Mobile Number on the package.
• Bear House is not liable for lost self-shipped returns. Customers are advised to use trackable courier services for their own security.
  

Refund Timelines for Self-Shipped Returns:

• Once received, we will process your refund within 2 business days:
  

We recommend using ‘Speed Post’ as it is a Government of India service with the widest coverage.

Return Link: https://thebearhouse.com/apps/ecoreturns/